Return and Refund Policy

General Description

At Coex Corporation, we value your satisfaction with our services and digital products. If you have any concerns about your purchase, please review our refund and return policy below.

Digital Products and Services

Since our digital services and products are intangible in nature and are provided immediately, we do not offer refunds or returns in most cases. This includes, but is not limited to, affiliations, documents, e-books, digital tools, training services, advisory services, consulting, conferences, business rounds, trade missions, marketing, graphic design, market research and/or analysis and outsourcing.

Exceptions to the Non-Refund Policy

Refunds may be considered in the following situations:

• Delivery Errors: If a digital product was delivered incorrectly or does not correspond to the description provided, please contact us at info@coexcorporation.com within 7 days of purchase. We will provide a refund or replacement, as appropriate.

• Technical problems: If you experience technical problems with our service or digital product, please notify us at info@coexcorporation.com within 7 days of purchase. We will evaluate the problem and offer a solution, which may include a refund or replacement if the problem cannot be resolved.

Consulting and Training Services

For consulting, advisory or training services, please contact us at info@coexcorporation.com at least 48 hours before the start of the service if you need to cancel or reschedule. Refund requests will only be considered in exceptional cases, such as cancellations made more than 48 hours in advance that have not generated previous coordination expenses, such as: purchase of tickets, reservation payments, among others.

Refunds

Once we receive your refund request and have reviewed it, we will send you an email notifying you of the approval or denial of the refund. If the refund is approved, it will be processed and preferably applied to your original payment method within a reasonable amount of time (less than 30 days).

Late or Missing Reimbursements

If you have not received your refund, first check your bank account and email to make sure you have not missed any notifications. Then contact your bank, as there may be additional processing time.

If after these steps you still haven't received your refund, please contact info@coexcorporation.com for additional assistance.

Sale Items and Promotions

Sale items and special promotions are non-refundable, unless otherwise stated in the specific offer.

Exchanges

We do not exchange digital products or services. If you have any problems with the product or service you received, please contact us at info@coexcorporation.com to discuss possible solutions.

Gifts

If you purchased a digital product as a gift and wish to return it, please contact info@coexcorporation.com to discuss the options available.

Contact for Help

For any questions related to refunds and returns, please contact us at info@coexcorporation.com.